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Frequently Asked Questions

 

 

1. Returns and refunds
NIKOL DJUMON is keen on providing a pleasant shopping experience, and therefore offers an easy return policy. You may return your order free of charge within 14 days from the date of delivery, provided that returned items are unwashed, unworn and unaltered in any way. Items must be in their original condition with the tags attached.
For return please use link: https://atgriesana.omniva.lv

2. Shipping and delivery
NIKOL DJUMON offers free delivery for all orders. The shipping dispatched with Omniva courier cervice in Europe.

3. What are the general guidelines for product care?
At NIKOL DJUMON, we believe that proper aftercare for lingerie and swimwear is crucial. These delicate items require special attention during washing. By following the care instructions provided below, you can ensure your lingerie remains beautiful for a longer time. Always adhere to the care instructions on the label of your lingerie.

Laces and materials will last much longer with gentle hand washing. Fill a basin with lukewarm water (no more than 30°C) and a mild detergent, and gently immerse the lingerie, ensuring it moves freely in the water. Avoid wringing or rubbing the fabric. Rinse thoroughly with clear, lukewarm water (no more than 30°C) until all detergent is removed. Never use a tumble dryer for lingerie; instead, hang it to dry. You can dry lingerie flat on a towel or hang it on a drying rack. Do not iron lingerie.

 4.How can I confirm that my payment has been accepted?
Once you complete the checkout process, you will receive an order confirmation email. However, this does not guarantee that your payment has been successfully processed. For credit and debit card payments, there may be instances where we are unable to obtain authorization from your bank. Typically, if a payment authorization is denied, it happens within one working day of placing your order. If this occurs, we will cancel your order and notify you through an automated email.

5.Are the colors displayed on the website accurate?
All images on our website are taken in high resolution under lighting conditions that mimic natural daylight, ensuring that the colors are depicted as realistically as possible. However, please note that differences in screen settings may cause slight variations between the colors of the garments and what you see on your screen.

Didn’t find answer to your question?
Feel free to contact us by e-mail: salesmanager@nikoldjumon.lv